During the COVID-19 Coronavirus Pandemic, we answer the question are internet providers still doing installation and which providers are going out of their way to accommodate customers.

Internet Providers' Response to Coronavirus Pandemic Update

The COVID-19 pandemic has significantly impacted how we live, work, and connect. Internet providers have played a crucial role in ensuring that people stay connected during these challenging times. This article provides an update on how various internet service providers (ISPs) have responded to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Internet Providers

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, FCC Chairman Ajit Pai announced the Keep Americans Connected Initiative on March 13, 2020, and extended it to June 30, 2020. The pledge included commitments from more than 800 companies and associations to:

• Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.
• Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.
• Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Many ISPs are preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Verizon

Verizon introduced the "Verizon Forward" initiative, offering home internet for as low as $20/month. New customers could pay $0/month for the first six months they are enrolled.

AT&T

AT&T continued offering its "Access from AT&T" plan, which provides 100 Megabit speeds for $30/month. With the ACP’s $30 discount, this plan was previously free for some customers.

Comcast

Comcast’s "Internet Essentials" plan provides a low-cost connectivity option, with home internet starting from $9.95/month. Additionally, customers can transfer their ACP benefit to some plans.

Charter

Charter, the largest provider in the ACP program, has not made specific announcements about ACP replacements. However, some customers may be eligible for Spectrum’s Internet Assist Plan, offering 50 megabit internet for $24.99/month.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

• Expansion of free public Wi-Fi.
• Providing subsidies for home broadband service.
• Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.
• Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. While many ISPs have taken significant steps to support their customers during this time, the future of programs like the ACP remains uncertain. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.